Privacy Policy

Tenderium ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform (the "Platform") and related services. It is designed to comply with Regulation (EU) 2016/679 (GDPR) as well as relevant data-protection frameworks in the United Kingdom, United States and Canada.

1. Data We Collect

We may collect the following categories of personal data:

• Account data: Name, business email address, hashed password, company name and sector
• Uploaded content: Bidding documents, government contracts, supporting files
• Tender preferences: Filters, keywords, countries or industries of interest
• AI usage data: Prompts, queries and interactions with AI tools
• Behavioral data: Search history, filter usage, documents downloaded, features used, session duration, page views, response to notifications
• Analytics and log data: IP address, browser type, device, pages visited, timestamps
• Communication data: Email correspondence, chat logs, support inquiries, newsletter activity
• Cookie data: Preferences, language, tender behavior tracking (see Cookie Policy)

2. Purpose of Processing

We use your data to:

• Create and manage your account
• Provide AI-assisted tools for tender search, legal navigation, checklist support, and document guidance
• Send personalized notifications about relevant tenders and opportunities
• Generate smart suggestions for new regions, sectors or partners based on your behavioral data
• Store and present statistics on your tender participation and progress
• Optimize platform navigation and tailor interface elements
• Improve service delivery, feature development and fraud detection
• Connect you with third-party legal service providers upon your explicit request
• Comply with legal obligations

3. Legal Bases

We rely on the following legal bases for processing your personal data:

• Consent – for cookies, marketing, referrals, and optional notifications
• Contractual necessity – for providing core features and services
• Legitimate interest – for analytics, feature improvement and recommendation logic
• Legal obligation – in compliance with applicable law or regulatory inquiry

4. AI & Third-Party Processors

Your prompts and content may be transmitted to third-party AI processors (such as OpenAI) to enable AI-powered functionality. In the future, we may deploy our own AI models, in which case your data may be processed internally using our infrastructure under the same safeguards, purposes, and legal bases described in this Policy.

We also connect to external APIs (e.g., TED) for public tender search.

We may offer to connect you with third-party legal service providers. In such cases, your data will only be shared after you have actively consented to the transfer. No data will be shared without your explicit permission. You will enter into a separate agreement directly with the provider.

Third-party services may include analytics, hosting providers, and cookie managers. International data transfers will be safeguarded via Standard Contractual Clauses or equivalent legal protections.

5. Data Retention

We retain your account data, uploaded content, AI usage history, and activity records for the duration of your use of the Platform and for up to 12 months thereafter, unless you request earlier deletion. You may delete uploaded files or deactivate your account at any time.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or erase your personal data (right to be forgotten)
• Restrict or object to certain forms of processing
• Port your data to another service
• Withdraw consent at any time
• Lodge a complaint with your supervisory authority

You may exercise these rights by contacting us at [email protected].

7. Cookies and Personalization

We use cookies and similar tracking technologies to:

• Authenticate sessions and save preferences
• Track user behavior across pages and features
• Generate personalized recommendations for tenders, sectors, or countries
• Identify patterns of interest to enhance your experience and show smarter results
• Analyze aggregated performance and traffic

Users may control the use of optional cookies via the Cookie Settings panel. EU/UK users are shown a cookie banner and can opt in or manage preferences. You may also disable non-essential cookies via browser settings. See our full Cookie Policy.

8. Children's Data

Tenderium is not directed to or intended for use by individuals under the age of 18. We do not knowingly collect data from minors.